From lechner@cs.uml.edu Sun Sep 3 15:33:01 2006 From: Bob Lechner Subject: A paper that might interest CADRE/LTC To: omacneil@cs.uml.edu (Dan MacNeil) Cc: lechner@cs.uml.edu (Bob Lechner), sfrye@cs.uml.edu (Scot Frye) RJLRef: $PH/OMG/omgBusinessProcessModeling_Bider060903.txt Aligning People to Business Processes Experience Report Tomas Andersson, Ilia Bider, Rogier Svensson IbisSoft AB, Box 19567, SE 10432 Stockholm, Sweden {tomas|ilia|rogier}@ibissoft.se http://www.ibissoft.se/publications/experience.pdf Abstract. Business process orientation requires some kind of a business processes support system. However, building a proper system is not enough for introducing process orientation, the organization should ensure that the system is routinely used by all people involved in the processes. The latter task may be more complicated than the one of building the system. This paper summarizes an experience of building business process support systems and introducing them into operational practice acquired over some period of time. The paper describes and explains difficulties of marketing such systems and introducing them into the operational practice, as well as shows examples of how these difficulties could be overcome. In conclusion, it suggests an approach to introducing business process orientation, called a .reverse. evolutionary approach, that is suitable for some business contexts. -------------- ... Our marketing and sales efforts were not directed to any special segment of the market, we tried to go to the Industry, Non-profit organizations, and Public sector. However, the latter two proved to be more accessible, at least for a small consulting company as ours. Therefore, the analysis projects completed so far was conducted in a somewhat special environment, namely, Swedish public sector (e.g., Swedish municipalities), and non-profit organizations (e.g., association for tenants). Both these sectors have their peculiarities that concern the nature of their business processes as well as their internal environment. Most of business processes in the above sectors are of administrative nature, such as preparation of decisions, inquiries/investigations, processing of complaints, lobbying, ------------