1.1 Introduction. 1.2 Good and poor design. 1.3 What is interaction design? 1.4 The user experience. 1.5 The process of interaction design. 1.6 Interaction design and the user experience.

2.1 Introduction. 2.2 Understanding the problem space. 2.3 Conceptualizing the design space. Theories, models and frameworks.

3.1 Introduction. 3.2 What is cognition? 3.3 Applying knowledge from the physical world to the digital world. 3.4 Conceptual frameworks for cognition.

4.1 Introduction. 4.2 Social mechanisms in communication and collaboration. Technology-mediated social phenomena.

 5.1 Introduction. 5.2 What are affective aspects? 5.3 Expressive interfaces and positive emotions. 5.4 Frustrating interfaces and negative emotions. 5.5 Persuasive technologies. 5.6 Anthropomorphism. 5.7 Interface agents, virtual pets and interactive toys. 5.8 Models of emotion and pleasure.

6.1 Introduction. 6.2 Paradigms. 6.3 Interface types. 6.4 Which interface?

7.1 Introduction. 7.2 Four key issues. 7.3 Data recording. 7.4 Interviews. 7.5 Questionnaires. 7.6 Observation. 7.7 Choosing and combining techniques.

8.1 Introduction. 8.2 Qualitative and quantitative. 8.3 Simple quantitative analysis. 8.4 Simple qualitative analysis. 8.5 Using Theoretical Frameworks. 8.6 Tools to support analysis. 8.7 Presenting your findings.

9.1 Introduction. 9.2 What is involved in interaction design? 9.3 Some practical issues. 9.4 Lifecycle models: showing how the activities are related.

10.1 Introduction. 10.2 What, how, and why? 10.3 What are requirements? 10.4 Data gathering for requirements. 10.5 Data analysis. 10.6 Task description. 10.7 Task analysis.

11.1 Introduction. 11.2 Prototyping and construction. 11.3 Conceptual design: moving from requirements to first design. 11.4 Physical design: getting concrete. 11.5 Using scenarios in design. 11.6 Using prototypes in design. Tool support.

12.1 Introduction. 12.2 The why, what,, where and when of evaluation. 12.3 The language used to describe evaluation. 12.4 Evaluation approaches and methods. 12.5 Evaluation studies. 12.6 What did we learn from the case studies? 13.1 Introduction. 13.2 D E C I D E: A framework to guide evaluation.

14.1 Introduction. 14.2 Usability testing. 14.2.1 Usability testing of a large website. 14.2.2 Conducting experiments. 14.3 Field studies. 15.1 Introduction. 15.2 Inspections: heuristic evaluation. 15.3 Inspections: walkthroughs. 15.4 Predictive models.